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If you're experiencing a problem with one of the White's products, You may also want to check out some tips. what's new.          

 

 

 Known Problems section of this page, and tips or workarounds on the FAQ page.     

If You E-mail us Please be as specific as possible when describing the problem Also be sure to put your model in the subject line of your e-mail.

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Known Problems

The following is a list of some known problems with our products / services; 
 

bulletMost problems with  unit failure is poor battery contacts or low batteries. Click on picture for enlarged view of a battery pack spring or rivet.
bulletErratic signals can be caused by several known sources. Loop failure, low batteries, improper ground balance, electrical noise radio stations, low frequency paging systems.
 
bulletFalse signals can be from rusted items, cinders, poor ground balance rapid variations of mineral deposits.
 
bulletXLT Screen scrolling, Caused by trigger switch being locked in the forward position.
 
bulletDFX Loops the connector on the loop cable may have 1 pin missing. This is normal since there are only 4 wires used. Some connectors have all the pins.
 
bulletBattery holders for the Liberty DI series we find that Panasonic batteries have a poor contact in holder due to the design of the battery.
 
bulletSample of Noise from Electrical source. The unit does not reflect on the model used.. We used this unit for demonstration only. All units can be tested this way to check for noise. The loop does not have to be held by hand. Rotate the loop in a vertical position and moving in a 360 degree pattern you can notice the changes in noise reduction. Click on video link. upload/MovieNOISE.wmv
bulletBullseye button boot failure comes from pushing the button in a forward or back position. If the button is pressed in a straight inward motion there will be no stress on the boot.
bulletPrizm Audio loss can be from a dead battery. The 2-9 volt batteries used are used to power the audio and computer circuits if one battery goes dead you can loose the display or the audio.

 

 

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